• 1-877-496-6086

  • 7201 East Camelback Road
    Suite 375
    Scottsdale, Arizona 85251

Scheduling & Dispatch

GET THE RIGHT RESOURCES TO THE RIGHT PLACE AT THE RIGHT TIME

Scheduling options for faster, more accurate scheduling. Maximize productivity. Minimize travel distance.  Improve first-time fix rates.

  • Easy drag-and-drop scheduling.
  • View jobs, resources, and routes on a map.
  • Automatically schedule jobs based on skills, divisions, regions, availability, customer preference, and proximity.
  • Filter by divisions, regions, skills, customers, and more.
  • View availability and real-time job progress
  • Improve customer satisfaction.

Mobile Workforce Management

ELIMINATE PAPERWORK AND INCREASE TIME SPENT DOING WORK

Improve field processes and technician productivity. Mobile applications with real-time information and offline mode.

  • Improve efficiency by linking work orders to customer history, customer assets, inventory information, and pricing.
  • Offer step-by-step guidance and reference documents, pictures and video.
  • Automatic employee and customer notifications.
  • Custom inspection forms.
  • View and manage assets and inventory.
  • Capture technician and customer signatures.
  • Create new work orders and activities.

Inventory Management

REDUCE ON-HAND INVENTORY REQUIRED TO SERVICE CUSTOMERS

Manage inventory between distribution centers, warehouses, and vehicle stock.  Associate assets with work orders to maintain a detailed history, and effectively forecast inventory requirements.

  • Manage company and customer assets: equipment, vehicles, and material inventory
  • Track serialized and bulk inventory barcode scanning.
  • Monitor inventory reorder levels and receive automatic alerts.
  • Improve first-time fix rates with accurate allocation of assets and inventory required to complete work orders.

Work Order Management

INCREASE JOB PERFORMANCE AND VISIBILITY

AgileField integrates with existing ERP, CRM, and accounting systems to streamline processes for increased visibility and accuracy. Give your technicians all the information they need to get the work done right, the first time!

  • Automatic notifications.
  • Predefined types of work with associated assets to accurately forecast resource needs.
  • Manage long-term projects, one-time work orders, and preventative maintenance contracts.
  • View customer information, history, associated assets, photos and documents.
  • Offer step-by-step guidance with reference documents, pictures and videos.

Customer Communication

MAXIMIZE CUSTOMER ENGAGEMENT AND SATISFACTION

Keep customers informed with automatic notifications, increased visibility, and proof of work.  Manage customer contracts to handle complex pricing structures amongst customers.

  • Enable customers to easily request work with a customer web portal and branded mobile application.
  • Increase visibility to view equipment, job history, real-time progress, and map view of jobs.
  • Automatic customer notifications and work order confirmation with customized templates.
  • Assign internal tasks for customer touchpoints.

Streamline Your Field Service Operations